You'll need to create a customer account on our site, registered with the same email address as your subscription email. PLEASE NOTE AN ACCOUNT IS NOT AUTOMATICALLY CREATED FOR YOU UPON PURCHASE AND WILL NEED TO MANUALLY BE CREATED.
Your subscription account and your general DHN account are separate entities, so all subscription changes MUST be made in the 'MANAGE SUBSCRIPTION' section. Changes made in the 'account' section are for non-subscription DHN purchases only and WILL NOT reflect your in subscription membership.
Making changes to your address and/or billing must personally be done within the* allotted timeframe and through your SUBSCRIPTION account UNDER THE MANAGE SUBSCRIPTION TAB. Address and billing information CANNOT BE CHANGED by emailing customer service as DHN cannot be responsible for handling personal information, such as address and billing, for privacy and safety reasons.*
*If you have your login ready, simply head here to update billing and shipping info and to pause or cancel your subscription. please remember, all changes must be made BEFORE the 14th, the night before you are charged.
Any shipping or billing information MUST be changed before the billing cycle date or is not guaranteed to be updated before send out. please see above billing section for billing cycle dates.*
*If you are having trouble signing into your account after it has been successfully activated, please contact customer service.