Subscription Box
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Can I return my subscription box?
Unfortunately, subscription boxes are nonrefundable and nonreturnable. Sorry, no exceptions! Any skipped box shipments or cancellations must be made 24 hours before your box is billed. -
How do I cancel my subscription box?
As dental professionals, we know things can change and cancellations must occur. DHN is happy to offer you the option to cancel your subscription box, at any time. Log into your account on our website to cancel your subscription. Cancellation must occur 24 HOURS BEFORE the bill date. For example... -
How do I get on the waiting list?
Get on the waiting list by clicking here to be the first to find out when more spots are available! Thanks for your interest in DHN! -
I changed my address, but I still haven't received my box
It's possible that you updated your address in your general account and not under your subscription account. When logging into your account on our website, be sure to click ”Manage Subscription” to change the address associated with your subscription box. In addition, please ensure that any chang... -
My box is lost in the mail/missing package
Please contact your local USPS location. They may be able to help you find the package! If not, you can file a claim through their website. Once you send us proof of file claimed with your order number indicated to info@dentalhygienenation.com, we will be able to ship you a new box. -
My shipping address/billing info changed
You'll need to create a customer account on our site, registered with the same email address as your subscription email. PLEASE NOTE AN ACCOUNT IS NOT AUTOMATICALLY CREATED FOR YOU UPON PURCHASE AND WILL NEED TO MANUALLY BE CREATED. Your subscription account and your general DHN account are sep... -
My tracking hasn't moved/box is delayed
Occasionally packages get rerouted by the USPS at no fault of the shipper. Please email us at info@dentalhygienenation.com to verify your shipping address on file. If your box comes back Return to Sender, we can reship your box to a valid shipping address. -
If your card info has changed and was not able to be processed, you will have 48 hours to update your info using your login info listed above, or risk losing your subscription.
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When am I billed for my subscription box?
You are charged at the time of signup and recurring charges will begin every three months after that on the 15th of every 3rd month. (4 times a year) Billing dates are: February 15, May 15, August 15, November 15. -
When do I receive my subscription box?
Boxes will ship during the subsequent month of your charge date. Shipping months occur March, June, September, and December. For example, if you were billed on November 15, your box will ship on or before the last day of December. Receive DHN's 4910 within 2-5 business day after ship date (US) o... -
When your box subscription has been cancelled
After 3 failed billing attempts and 2 reminder emails, subscriptions are subject to cancellation. Please email us at info@dentalhygienenation.com to arrange alternate billing.